Mumbai airport glitch: 11 Air India, 3 IndiGo flights affected; system nears normalcy

A network issue at Mumbai airport disrupted check-in procedures on Tuesday evening, affecting around 11 Air India flights and three IndiGo flights, according to sources. The system is still fluctuating but is gradually progressing towards normalcy, they added.The disruption began around 7.05 pm and lasted around 50 minutes in its initial phase, triggering confusion in departure halls.

Gate changes, crew delays and slow boarding scanner operations were also reported, airport sources said.Check-ins affected on 14 flightsCheck-in procedures for around 11 Air India flights and three IndiGo flights were impacted by the network issue, sources said. Although check-in operations slowed down, they did not come to a complete halt.Airport teams shifted to manual processing in line with protocol to maintain continuity of essential operations and minimise inconvenience to passengers.

The system continues to fluctuate, but efforts are underway to restore normalcy, sources said.CSMIA says no impact on flight operationsThe Mumbai airport operator, Chhatrapati Shivaji Maharaj International Airport (CSMIA), said the temporary network disruption had not affected airport or flight operations.“Mumbai Airport experienced a temporary network disruption on Tuesday evening, and teams implemented manual processing measures to minimise inconvenience to passengers and maintain continuity of essential airport operations.

So far there has been no impact on airport and flight operations due to this,” a CSMIA spokesperson said.Airlines said their flights were already experiencing delays due to air traffic control (ATC) congestion, and the network disruption at Mumbai airport further compounded operational challenges.